Support

If you messaged a business that uses Striker

Striker is the AI assistant some businesses use to answer their Instagram and Facebook messages and comments. The business is in charge of your conversation, so the quickest way to get help is to message the business in the same chat and ask for a person. Striker hands the chat to the business's team straight away.

• Talk to a person: write "human", "real person" or "speak to someone" in the chat.
• Stop messages: write "stop". Striker only ever replies to messages you send, so it won't contact you unless you message that business again.
• Your data: see Deleting your data, or email us.

If you're a business using Striker

• Email: support@hoshoai.com. We reply within one working day (Singapore time), and sooner for anything that stops your assistant replying.
• Docs: the Striker docs cover connecting your accounts, settings, hand-overs and your data.
• Status of your assistant: your console's Home page shows the hourly live check: a test message Striker sends your assistant every hour to prove it's replying.

Report a problem

• Something isn't working, or the assistant said something wrong: email support@hoshoai.com with the business name and roughly when it happened.
• A security issue: see Security and vulnerability disclosure.
• A privacy request or complaint: see our privacy policy for our Data Protection Officer.