Deleting your data

Striker answers messages and comments that businesses receive on Instagram and Facebook, on those businesses' behalf. If you've messaged a business that uses Striker, here's how to get a copy of your data or have it deleted.

The quickest way: ask the business

Send the business a message in the same Instagram or Messenger chat and say you'd like your data deleted (or a copy of it). The business can find your conversation straight away and delete it, or send you a copy, from Striker.

Or email us

Email support@hoshoai.com with:

• the name of the business you messaged,
• roughly when you messaged it (the date is enough),
• the words of one message you sent it.

Instagram and Facebook often don't show us your username, so the message you sent is how we find your conversation. We may ask you to confirm it's yours. We'll reply within one month.

If you remove Striker in your Instagram or Facebook settings

You can also remove Striker from your account's apps and websites settings. Meta sends us a data deletion request and you get a confirmation code with a link to its status. Meta's request doesn't always tell us which conversations are yours, so if the status page says No match found, nothing has been deleted yet: ask the business, or email us as above.

If you connected a business's Instagram account or Facebook Page to Striker and you remove Striker, we also disconnect that account, delete its stored access token, and delete its conversations.

What happens next

• We delete your conversations, your messages as received from the platform, and your shopper record, at that business. If you messaged several businesses that use Striker, tell us which ones.
• Answers the business saved from your questions keep the answer but lose your wording.
• Copies of your conversation that Striker posted to the business's Slack are deleted too.
• We tell the business that a deletion request was made (we don't send them your messages).
• If you bought something, the business keeps its own order record, but it's no longer linked to your conversation, and the contact details kept with it are removed.
• Your request itself is kept as a code, a status and a scrambled (hashed) copy of your platform id, so we can show its status and prove it was handled.
• Deleting your record also removes any note that you asked a business's assistant to stop messaging you. Striker only ever replies to messages you send, so it won't contact you unless you message that business again.

If you're a business using Striker

• Disconnect a channel: in Striker, go to Settings → Connections and click Disconnect. We stop answering on that account straight away and delete its stored access token. You can choose to delete its conversations as well. They're always deleted if you remove Striker in your Instagram or Facebook settings.
• Delete one customer's data: open the conversation in your Inbox, then Delete → Delete contact. It deletes that person and all their conversations.
• Leave Striker: email support@hoshoai.com. We delete your data, including conversations and stored access tokens.

See our privacy policy for more about how we handle data, and Your data in the docs for how long we keep it.