Your data

Striker handles your customers' messages for you. You stay in control of them. This page summarises what's stored. Our privacy policy has the full detail.

What's stored

• Conversations: the messages, replies and comments, with notes such as the topic and whether it was handed over.
• Customers' platform ids and, if the platform shares them, their usernames.
• Link clicks and matched orders. Order contact details are compared only as hashed values.
• Your settings, knowledge and products, and your team's accounts.
• Access tokens for your connected accounts, stored encrypted.

AI processing

Messages go to AI models to draft replies. Before they do, email addresses and phone numbers are replaced with placeholders, and card numbers, NRIC/FIN numbers and bank details are removed. We use only AI hosts that don't train on the data and keep nothing once the reply is made.

How long it's kept

• Conversations: 30, 90, 180 or 365 days after the last message, as you choose (90 by default). Then they're deleted automatically.
• Raw platform messages: 30 days.
• Security and audit records (no message text): 24 months.

Deleting data

• One customer: in Conversations, open their chat, then Delete → Delete contact.
• A connected account: Settings → Connections → Disconnect, and choose to delete its conversations.
• Everything: email support when you leave Striker, and we delete your data.
• Customers' own requests: see Deleting your data.

Where it's hosted

Striker and its database are hosted in Singapore. Our privacy policy lists every service provider and the countries they process data in.