Hand-overs to your team

Striker answers what it can and brings in a person when one is needed. You decide when.

When Striker hands over

• The customer asks for a person ("human", "real person", or your own words).
• Situations you choose under Handover: big groups or company bookings (above a group size or order value you set), complaints, refund demands, changes to an existing booking.
• Always: safety, medical and legal matters, and questions your information doesn't cover.

What the customer sees

The customer gets your hand-over message (for example "Thanks, someone from the team will reply here shortly"). Outside your business hours, the message says when your team is back. Striker never promises a time you haven't set.

How your team takes over

• In Slack: each hand-over posts a card to your chosen channel, with the conversation, the details collected so far and the reason. Claim it and reply from Slack; your reply is sent to the customer in the same chat.
• In the console: open Conversations, click Manually take over, and reply. Click Hand back to Striker when you're done, and Striker continues.
• In Instagram or Messenger directly: if your team replies in the app, Striker notices and steps back for that conversation, so you never talk over each other.

Unclaimed hand-overs send a reminder, then go to a backup channel if you've set one.

Leads for your team

If your goal is to take requests (a quote, a call back or a reservation request), Striker collects the details you chose and a phone number or email, with your consent line. It then passes the request to your team as a lead under Inbox → Leads.