Knowledge and settings

Your assistant answers only from your information. Here's what you can set.

What it knows

• Sources: your website, files you upload, and past chats exported from Instagram or WhatsApp. Striker reads them and proposes answers, policy cards (your policies, quoted word for word) and products. Nothing is used until you approve it.
• Answers: questions and answers you write or approve. You can edit, retire and restore them.
• Unanswered questions: questions customers asked that your information doesn't cover. Add an answer once, and Striker uses it from then on.
• Announcements: short-term news, such as a holiday closure or a sale.
• Live data: connect a booking system, price list or feed so Striker can check availability and current prices while it chats.

If two things you've given Striker disagree (for example two different prices), it flags them for you to fix.

Products

List what you sell with prices and links, or connect a feed. Each product can have its own goal: for example, games can be booked online while company events ask for a quote.

Goal and details

Choose how a sale finishes:

• Send them a link to book or buy: best for sales. The customer finishes it themselves, straight away. Striker sends the link as soon as they're ready and asks anything else you need after it.
• Take a request for your team: a reservation request, a quote or a call back. Striker collects the details and a contact, and your team follows up.
• Just answer: invite them to visit, or answer questions only.

You can set the button text, a closing message sent after the link (for example "Have an awesome time! Let me know if you need anything else"), and the details Striker asks for, such as date, group size or your own questions.

Voice and selling

• Voice: your tone, example replies, emoji and words to avoid.
• Selling: the steps a good salesperson follows, replies to common objections (such as "it's too expensive"), allowed discount codes, chat starter buttons, and the follow-up message.

Rules and hand-overs

Business hours, hand-over situations and messages, and words that always bring in a person. See Hand-overs to your team.

Every settings change is saved as a new version, so you can see what changed and restore an earlier one.