Connect Instagram and Facebook

Striker connects to your accounts through Meta's official Facebook Login for Business. You choose exactly which Facebook Page and Instagram account Striker may manage, and you can disconnect at any time.

Before you start

• An Instagram professional account (Business or Creator), linked to a Facebook Page.
• Admin rights: the person connecting must be able to manage messages and moderate comments on the Page (the Page's Messaging and Moderate tasks).
• Allow access to messages: in the Instagram app, go to Settings → Messages and story replies → Message controls → Connected tools, and turn on Allow access to messages. Without it, Instagram doesn't share messages with any app.

Connect

1. In the Striker console, go to Settings → Connections.
2. Click Connect. Facebook's login window opens.
3. Choose your business, then the Facebook Page and Instagram account Striker should answer for.
4. Review the permissions and click Allow. See Permissions we ask for for what each one does.
5. Back in Striker, your accounts show as Connected. Striker subscribes them to Meta's message notifications automatically, so new messages and comments arrive straight away.

What Striker answers

• Instagram direct messages, including replies to your stories and story mentions.
• Comments on your Instagram posts and reels: Striker can send the commenter one private message in reply (see Messaging rules).
• Facebook Messenger messages to your Page, and comments on your Page's posts, in the same way.

You can turn each of these on or off under Assistant → Rules.

Disconnect

Go to Settings → Connections and click Disconnect on the account. Striker stops replying straight away and deletes the stored access token. You can choose to delete the account's conversations too.

You can also remove Striker in Facebook or Instagram (Settings → Apps and websites). Meta tells us, and we disconnect the account and delete its conversations.

Troubleshooting

• No messages arriving: check Allow access to messages is on, and that the account shows as Connected.
• Messages in Requests: messages from people who don't follow you arrive in Instagram's Requests folder. Striker still answers them.
• The Page isn't listed: you need to be an admin of the Page, with the Messaging and Moderate tasks.